- Terms & Conditions
- Masticating Juicers
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Terms & Conditions
The term ‘Juicers.ie’ or ‘us’ or ‘we’ refers to the owner of the website www.juicers.ie which is wholly owned by Enhancing Health and Wellness Limited trading as Juicers.ie (referred to throughout this website as Juicers.ie), whose registered office is: Liam Lennon, Enhancing Health and Wellness Limited, Cornafulla, Athlone, Roscommon Ireland. Company Registration Number C490010. The term ‘you’ or ‘your’ refers to the user or viewer of our website.
Products displayed on our website can be ordered securely online through our 256 bit encrypted secure server secured by Geo Trust, with payment secured & processed by PayPal and Realex Payments.
We accept the following credit & debit cards – MasterCard, Visa, Delta, Visa Electron. We also accept payment via PayPal. All options can be selected during the checkout process. We also happily accept phone orders (order value below €100) on (+353) 01 5314580, Monday to Friday, 10am – 5pm.
Once you’ve placed your order and provided a valid email address you will receive an email order confirmation and a receipt of your credit card transaction.
Juicers.ie is pleased to offer Free delivery in Ireland on all orders over €150. Orders are usually shipped the day of purchase if the order is placed online before 2pm Monday – Friday, if the order is received after this time it will be dispatched the following working day. Delivery is 2 working days for Ireland and 2-4 days for UK & Mainland Europe deliveries. For all other locations please contact us. Please see the delivery information page for delivery costs, for all other locations please email us at firstname.lastname@example.org. We use a range of different couriers. e.g. UPS, DHL, Interlink Express & An Post.
If you wish to change the delivery details or redirect the package to an alternative address once the order has been despatched, this will incur an additional charge starting from €20 depending on weight. If you would like to make a change to the delivery address after the item has been despatched, please contact us.
If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers.
Please note: Delivery times are not guaranteed times; there is no such a thing as a guaranteed delivery day as Juicers.ie nor the couriers can legislate for problems arising in transit. Even so, 99% of our Ireland orders are attempted the following working day. If your order is urgent, we suggest allowing sufficient time to get the order to you allowing for any eventualities.
Couriers will attempt to deliver your order once or twice depending on location, if delivery is unsuccessful, the goods will be returned to our warehouse with the return costs levied on the order, return costs vary depending on weight and location returning from. Redelivery of a returned order will take place following payment of the return costs and re-delivery costs irrespective of whether the order was first dispatched with free shipping or not.
Incorrect Items / Damaged goods / Missing Items
If upon receipt of your goods you find they are damaged, please notify our office immediately within 24 hours of receipt and retain the damaged packaging. Some couriers need notification within 24 hours for us to be able to make a claim and they may need to inspect the damage in person.
If upon receipt of goods, there are any items/parts missing, then please notify us within 24 hours of receipt. Any delay after that, can not be considered as missing and the value of the missing items/parts will be deducted from the total value of the goods purchased if returned.
If upon receipt, you believe that you have received the incorrect goods, then please notify us within 24 hours of receipt and before the goods are used in anyway. Any delay after that or notifying us after using the item, it will be assumed that you have accepted the goods received and can not be returned on the basis that you have received the wrong goods.
Cancelations & Returns Policy
Under the EU Directive on Consumer Rights you have the right to return unwanted goods. This "cooling-off" period gives you 14 days in which to cancel your order. The period starts the day after the day that goods are received. If you wish to cancel an order within the 14 day cooling-off period, you may do so providing the goods are in a re-saleable condition, we ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take a juicer of out a box and examine it, and you could switch on a juicer to listen to it, however we ask that you do not insert or pass raw food through it and make juice in it.
To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and invoice number, please submit this via email to email@example.com. When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer's expense. We will send you the correct address to return the goods, this may not be the same address from which the goods were sent. Do not refuse to accept the goods from the courier, accept the goods from the courier and the correct address to return the goods will be supplied within 24 working hours.
Refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. You will remain liable for the cost of any goods that are not returned or made available for collection.
You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit, please make sure the plug on any electrical item is packed in sufficient wrapping so that it cannot scratch, dent or break the equipment in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier to cover this.
Assuming that our return's policy has been adhered to returned goods will be credited within 30 day of our receiving them.
If you are ordering a commercial product or on behalf of a business the EU Distance Selling Regulations do not apply and our contract of sale with your business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a refund if you wish to return the goods and this includes commercial products purchased for domestic use. Juicers.ie reserves the right at their discretion to accept the return of goods in their new and original, unopened packaging.
Please note that B2B sales online which include company names in their order and/or commercial products are exempt from the 14 day no quibble policy and refunds are not given unless the item develops a fault within 14 days following receipt. There is no 14 day money back period for commercial products and B2B customers and purchases. This includes commercial products purchased for domestic use. We do not normally accept the return of commercial goods or goods bought by a business. Juicers.ie reserves the the right to accept returns from B2B sales on discretion and if so, there will be a re-stocking fee of 15% charged for goods that are returned from B2B sales provided that they are returned in their original condition, brand new and unused.
If in doubt about any aspect of our returns policy, please either email or phone us and we will be happy to help.
Faulty goods & Warranty Issues
This section is in addition to individual manufacturer’s warranties. Warranty for all products sold through this website are serviced in Ireland or the UK depending on the service required.
If you believe your goods may be faulty, please email us at firstname.lastname@example.org before returning the goods as we are often able to advise and resolve problems you may experience, thereby saving you the trouble of repacking and returning an item unnecessarily. Also, we will confirm the returns address to return the goods, this may not be the same address from which the goods were sent. If notifying us within 14 days following receipt of goods of a problem, please state explicitly whether you would like a full refund or a replacement unit otherwise, the normal course of action is for the faulty item to be collected (pre-paid courier collection arranged and faulty item to be received back to ourselves within 30 days of receipt of goods by the customer) and then a replacement unit will be sent.
Please note that customers claiming to have received a faulty product having already used the product, Juicers.ie has the right to ask for proof about how the item is faulty in the form of photo(s) and/or video(s). They will then be requested to send the item for testing at the Service Department to verify the fault (pre-paid courier collection arranged within 30 days) and will be provided with photographic and/or videographic evidence as proof of the test. If deemed to be faulty, within 30 days, the customer will be offered a replacement unit or refund. After 30 days, the item will be either replaced or repaired and the item will be returned back to the customer or if necessary, the faulty parts will be replaced. After 30 days following receipt, the customer is not entitled to a refund according to the Sales of Goods Act 1980 and the item will be repaired or replaced depending on the problem.
If the customer refuses to provide proof about how the item is faulty prior to sending it and/or the item is deemed not faulty when tested at the Service Department (with photographic and/or videographic evidence provided), then the customer can be charged for the time spent testing the equipment and/or return delivery charges at our standard delivery rates to return the item back. The customer is not entitled to a refund in this situation even if they have had the product for less than 30 days as it is proven to be of satisfactory quality, fit for purpose and as described and is in accordance with the Sales of Goods Act 1980.
Faults occurring after the 14-day cooling off period are still covered by the Sale of Goods and Supply of Services Act, 1980 and also by the individual manufacturer's warranties that come with some products.
Authorised returns of faulty goods should be accompanied by information and a letter explaining fully the reasons you think the goods are faulty. If the goods are faulty they will be repaired or replaced depending on the problem. If the goods are found to not be faulty then we will have to charge for the time spent testing the equipment and/or return delivery charges at our standard delivery rates for the goods to be returned back to you.
After 30 days has elapsed from receipt of an order, the customer is responsible for the cost of returning faulty goods &/or postage costs of parts sent to the customer under warranty. If a fault is found to have occurred due to accidental damage, loss, misuse or expected wear and tear you will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be returned to you. In order to receive replacement parts under warranty, the customer is required to provide photographic evidence of the damaged part and/or required to send the damaged part to the Service Department for inspection.
Juicers.ie cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that product ceases trading, goes into liquidation or is declared bankrupt, or we should cease supplying the product.
Warranties are not applicable if an item is bought under a business name (if billing address states a business name) as all of our products unless explicitly for use in a commercial environment are for domestic use. Commercial equipment will be made clear on the website relevant warranties stated.
Please note that for B2B sales online which include company names in their order, commercial addresses and/or commercial items (including commercial products purchased for domestic use), refunds are not given unless the item develops a fault within 14 days following receipt. After 14 days, the product is covered under warranty and entitled to a repair. If that fails, then a new unit will be provided. This is only applicable to commercial products. Any domestic appliances designed for domestic use and purchased under a company name, commercial address or used in a commercial setting will be deemed as being used commercially and will not be covered under warranty irrespective of the type of company under which the goods have been purchased.
We endeavour to make our instructions as clear as possible and would welcome any suggestions you have to make them even easier.
Customers will be advised in writing as to where to return faulty goods, depending on the fault and product, the item can be sent to different locations, so please make sure you have been instructed before you attempt to return any goods.
Individual parts purchased through the website do not come with any such warranty period.
S.I No. 149 of 2014 European Union (Waste Electrical and Electronic Equipment ) Regulations 2014.
Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for- one, like-for-like basis. Each local authority must also accept household WEEE free of charge at its recycling facilities. All WEEE must be recycled and should not be placed in any of your household wheelie bins. Make sure you always recycle all your old electrical goods. Juicers.ie will take back WEEE on a one for one basis for example if you are buying a juicer will we take back your old juicer under WEEE free of charge.
Before arranging a collection please consider that millions of electrical items are thrown away every year. It is estimated that over half of them are still working or could easily be repaired. Therefore, if your product is in fully working order, consider giving it to a friend, local charity or some organisation you know of who would benefit from such a donation. Please contact us for more information.
The address for customers to send the items to is listed below:-
juicers.ie C/O Autofulfil
Unit B3 Deerpark Industrial Estate
Please include a cover note inside the box with your name, address, order details and stating clearly that you would like the goods to be recycled.
Price Match Guarantee
If you find the same item you want to buy selling for less from another mainstream Irish or UK outlet (i.e. excluding membership clubs, market stalls, large outlet chains, duty free shops and online marketplaces such as eBay and Amazon) we will match the price. Simply send us details of the offer and we will get back to you within 24hrs, Monday to Friday.
All orders taken on our site are handled by a secure server which means that all your personal information is encrypted before it is sent and then only we can read it. You can verify the secure status of our server in a number of ways:
• By default most browsers put up an alert window advising you that you are about to enter a secure site.
• A closed padlock symbol will appear in the status bar of your browser, the address bar on your browser many also turn indicating that this is a secure website.
• The web address in the address bar will commence with https:// instead of http:// The additional 's' signifies secure.
The information you transmit is encrypted using 256 bit SSL (Secure Socket Layer) technology, currently the most sophisticated encryption method available for public use. Our secure server benefits from a Geo Trust SSL certificate which confirms the security of the system. Payments are processed securely through PayPal and Realex Payments. The confidentiality and security of your personal information is of paramount importance and we hope that the measures we have taken to protect it demonstrate this. If you have any concerns or questions please do not hesitate to contact us - we will be delighted to answer them for you. Please note that customer details are never released to third-parties under any circumstances.
Feedback & Complaints
We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of Juicers.ie, please contact us. We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days.
Links to other websites and services
This website may contain links to other websites which are not under the control of, nor maintained by Juicers.ie. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.
Juicers.ie shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.
Accuracy of Information
This website may include unintentional inaccuracies or typographical errors, for which we apologise. Juicers.ie reserve the right to make changes in the products, prices and content described in this website at any time and without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
Limitation of Liability
Juicers.ie shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the online shopping service is provided on an "as is" and "as available" basis.
Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.
This agreement between Juicers.ie and you shall be governed by and interpreted in accordance with Irish law, and Irish courts shall have jurisdiction to resolve any disputes.
All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our trade marks, names or logos or those of any third party.
We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this web site. The content of this website is and remains the intellectual property of Juicers.ie.
©Copyright 2009-2012 Enhancing Health and Wellness Limited. Company Registration Number C490010, VAT number IE9807721O.