Terms & Conditions | Juicers.ie

Welcome to Juicers.ie. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Juicers.ie’s relationship with you in relation to this website and your purchases. At no point are your statutory rights affected.

The term ‘Juicers.ie’ or ‘us’ or ‘we’ refers to the owner of the website www.juicers.ie which is wholly owned by Enhancing Health and Wellness Limited trading as Juicers.ie (referred to throughout this website as Juicers.ie), whose registered office is: Enhancing Health and Wellness LTD, 24A Baggot Street Upper, Dublin 4, D04 N528 Ireland. Company Registration Number C490010. The term ‘you’ or ‘your’ refers to the user or viewer of our website.

Ordering Products

Products displayed on our website can be ordered securely online through our 256 bit encrypted secure server secured by Geo Trust, with payment secured & processed by PayPal and Realex Payments.

We accept the following credit & debit cards – MasterCard, Visa, Delta, Visa Electron. We also accept payment via PayPal. All options can be selected during the checkout process. We also happily accept phone orders (order value below €100) on (+353) 01 5314580, Monday to Friday, 10am – 5pm.

Once you’ve placed your order and provided a valid email address you will receive an email order confirmation and a receipt of your credit card transaction.

Delivery Information

Juicers.ie is pleased to offer Free delivery in Ireland on all orders over €150. Due to delays at border and customs in Ireland following Brexit we are experiencing delays of at least 5 working days to dispatch your goods. Any order placed will be a priority for us and we will endeavour to process your order as quickly as possible. Please bear with us during this time and we thank you for your patience.

We use a range of different couriers. e.g. Nightline, An Post, DHL, UPS, Interlink Express and DPD.

If you wish to change the delivery details or redirect the package to an alternative address once the order has been despatched, this will incur an additional charge starting from €20 depending on weight. If you would like to make a change to the delivery address after the item has been despatched, please contact us.

If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers.

Please note: Delivery times are not guaranteed times; there is no such a thing as a guaranteed delivery day as Juicers.ie nor the couriers can legislate for problems arising in transit. Even so, 99% of our Ireland orders are attempted the following working day. If your order is urgent, we suggest allowing sufficient time to get the order to you allowing for any eventualities.

Couriers will attempt to deliver your order once or twice depending on location, if delivery is unsuccessful, the goods will be returned to our warehouse with the return costs levied on the order, return costs vary depending on weight and location returning from. Redelivery of a returned order will take place following payment of the return costs and re-delivery costs irrespective of whether the order was first dispatched with free shipping or not.

Incorrect Items / Damaged goods / Missing Items

If upon receipt of your goods you find they are damaged, please notify our office immediately within 24 hours of receipt and retain the damaged packaging. Some couriers need notification within 24 hours for us to be able to make a claim and they may need to inspect the damage in person.

If upon receipt of goods, there are any items/parts missing, then please notify us within 24 hours of receipt. Any delay after that, can not be considered as missing and the value of the missing items/parts will be deducted from the total value of the goods purchased if returned.

If upon receipt of your goods, you find there are any marks, blemishes, scratches etc on any part or parts of the goods, please notify our office immediately within 24 hours of receipt. Any delay after that, can not be accepted as goods having been delivered in that condition and a return for refund would not be accepted on that basis within the terms for return.

If upon receipt, you believe that you have received the incorrect goods, then please notify us within 24 hours of receipt and before the goods are used in anyway. Any delay after that or notifying us after using the item, it will be assumed that you have accepted the goods received and can not be returned on the basis that you have received the wrong goods.

Cancelations & Returns Policy

Right of Withdrawal (Consumers)

If you are a consumer, you have the right to withdraw from your contract with us within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party (other than the carrier) indicated by you, acquires physical possession of the goods. Where your order comprises multiple goods delivered separately, the period expires 14 days after the day you acquire physical possession of the last good.

How to exercise the right of withdrawal. To exercise the right of withdrawal, you must inform us — Enhancing Health and Wellness Limited t/a Juicers.ie, 24A Baggot Street Upper, Dublin 4, D04 N528, Ireland; email: support@juicers.ie; telephone: +353 1 531 4580 — of your decision to withdraw from the contract by an unequivocal statement. You may:

use our online withdrawal function, available via the "Withdrawal" link in the footer of every page (this takes you to our support form, where you select "Existing Order" and then "Withdraw") — you will receive an automatic confirmation of receipt, including the date and time of your submission, by email without delay; or
use the model withdrawal form set out below (you are not obliged to use it); or
make any other unequivocal statement setting out your decision to withdraw — for example, a letter sent by post or an email to support@juicers.ie.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from the contract, we shall reimburse the payments received from you, including the costs of standard delivery to you (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), subject to any deduction for diminished value as set out below. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of the reimbursement.

We will withhold reimbursement until we have received the goods back or, if earlier, you have supplied evidence of having sent back the goods (a tracked courier receipt or certificate of posting showing dispatch to the return address we have confirmed to you). Once the goods have been received back or such evidence supplied, reimbursement will be made without undue delay and in any event within the timeframe required by law (not later than 14 days from the day on which we are informed of your decision to withdraw, as extended by our lawful exercise of the right to withhold above).

Returning the goods. You must send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the 14-day period has expired. You will bear the direct cost of returning the goods. We estimate the cost of returning a boxed juicer or similar appliance from within Ireland at approximately €15–€40 depending on weight and courier. Return the goods to the address we confirm to you in writing following your withdrawal notice; this may differ from the dispatch address. Do not refuse delivery from the courier as a means of return — refused deliveries are not a valid return method, and any resulting carriage costs will be treated as part of your direct cost of return.

We recommend you use a tracked delivery service and pack the goods with sufficient outer packaging, as you are responsible for the goods until they reach us.

Deduction for diminished value. You may handle and inspect the goods only to the extent necessary to establish their nature, characteristics and functioning — as you would be permitted to do in a retail shop. For example, you may unbox a juicer, examine it and switch it on. Processing food through the appliance, using it to make juice, descaling it, or damaging or discarding original packaging goes beyond what is necessary. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, and we will deduct an amount reflecting that diminished value from your reimbursement. Depending on the condition of the goods, this deduction may be substantial.

Exemptions. The right of withdrawal does not apply to (among other categories set out in law): goods made to your specifications or clearly personalised; and sealed goods which are not suitable for return due to health protection or hygiene reasons where unsealed after delivery.

Nothing in this section affects your separate statutory rights in respect of goods that are faulty or not in conformity with the contract.

Model Withdrawal Form

You are not obliged to use this form, but you may do so if you wish.

(Complete and return this form only if you wish to withdraw from the contract.)

To: Enhancing Health and Wellness Limited t/a Juicers.ie, 24A Baggot Street Upper, Dublin 4, D04 N528, Ireland — support@juicers.ie

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Business Customers (B2B)

The right of withdrawal above applies to consumers only. It does not apply where you are acting for purposes relating to your trade, business, craft or profession. Commercial-grade products are sold for business use and are identified as such on the relevant product page.

We are under no obligation to accept the return of goods purchased by business customers. Where we agree, at our sole discretion, to accept such a return, the goods must be unused, in their original unopened packaging, and a restocking fee of 15% will apply. Nothing in this paragraph limits a business customer’s rights in respect of goods that are faulty on delivery.

If in doubt about any aspect of our returns policy, please either email or phone us and we will be happy to help.

Faulty goods & Warranty Issues

This section is in addition to individual manufacturer’s warranties. Warranty for all products sold through this website are serviced in Ireland or the UK depending on the service required.

If you believe your goods may be faulty, please email us at support@juicers.ie before returning the goods as we are often able to advise and resolve problems you may experience, thereby saving you the trouble of repacking and returning an item unnecessarily. Also, we will confirm the returns address to return the goods, this may not be the same address from which the goods were sent. If notifying us within 14 days following receipt of goods of a problem, please state explicitly whether you would like a full refund or a replacement unit otherwise, the normal course of action is for the faulty item to be collected (pre-paid courier collection arranged and faulty item to be received back to ourselves within 30 days of receipt of goods by the customer) and then a replacement unit will be sent.

Please note that customers claiming to have received a faulty product having already used the product, Juicers.ie has the right to ask for proof about how the item is faulty in the form of photo(s) and/or video(s). They will then be requested to send the item for testing at the Service Department to verify the fault (pre-paid courier collection arranged within 30 days) and will be provided with photographic and/or videographic evidence as proof of the test. If deemed to be faulty, within 30 days, the customer will be offered a replacement unit or refund. After 30 days, the item will be either replaced or repaired and the item will be returned back to the customer or if necessary, the faulty parts will be replaced. After 30 days following receipt, the customer is not entitled to a refund according to the Sales of Goods Act 1980 and the item will be repaired or replaced depending on the problem.

If the customer refuses to provide proof about how the item is faulty prior to sending it and/or the item is deemed not faulty when tested at the Service Department (with photographic and/or videographic evidence provided), then the customer can be charged for the time spent testing the equipment and/or return delivery charges at our standard delivery rates to return the item back. The customer is not entitled to a refund in this situation even if they have had the product for less than 30 days as it is proven to be of satisfactory quality, fit for purpose and as described and is in accordance with the Sales of Goods Act 1980.

Faults occurring after the 14-day cooling off period are still covered by the Sale of Goods and Supply of Services Act, 1980 and also by the individual manufacturer's warranties that come with some products.

Authorised returns of faulty goods should be accompanied by information and a letter explaining fully the reasons you think the goods are faulty. If the goods are faulty they will be repaired or replaced depending on the problem. If the goods are found to not be faulty then we will have to charge for the time spent testing the equipment and/or return delivery charges at our standard delivery rates for the goods to be returned back to you.

After 30 days has elapsed from receipt of an order, the customer is responsible for the cost of returning faulty goods &/or postage costs of parts sent to the customer under warranty. If a fault is found to have occurred due to accidental damage, loss, misuse or expected wear and tear you will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be returned to you. In order to receive replacement parts under warranty, the customer is required to provide photographic evidence of the damaged part and/or required to send the damaged part to the Service Department for inspection.

Juicers.ie cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that product ceases trading, goes into liquidation or is declared bankrupt, or the model has been discontinued or we should cease supplying the product. Where possible, Juicers.ie will try to assist the customer by offering replacement parts (they would need to be purchased if the product has been discontinued) if they have them in stock.

Warranties are not applicable if an item is bought under a business name (if billing address states a business name) as all of our products unless explicitly for use in a commercial environment are for domestic use. Commercial equipment will be made clear on the website relevant warranties stated.

Please note that for B2B sales online which include company names in their order, commercial addresses and/or commercial items (including commercial products purchased for domestic use), refunds are not given unless the item develops a fault within 14 days following receipt. After 14 days, the product is covered under warranty and entitled to a repair. If that fails, then a new unit will be provided. This is only applicable to commercial products. Any domestic appliances designed for domestic use and being used commercially or purchased under a company name, commercial address or used in a commercial setting will be deemed as being used commercially and will not be covered under warranty irrespective of the type of company under which the goods have been purchased.

We endeavour to make our instructions as clear as possible and would welcome any suggestions you have to make them even easier.

Customers will be advised in writing as to where to return faulty goods, depending on the fault and product, the item can be sent to different locations, so please make sure you have been instructed before you attempt to return any goods.

Individual parts purchased through the website do not come with any such warranty period.

Warranty covers manufacturers defects, it does not cover wear and tear, accidental damage, excessive use or use outside of the terms of the product. i.e. juice ingression into the motor of a juicer is not covered under warranty as this would only occur due to excessive use or overfeeding of produce into the juicer.

S.I No. 149 of 2014 European Union (Waste Electrical and Electronic Equipment ) Regulations 2014.

Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for- one, like-for-like basis. Each local authority must also accept household WEEE free of charge at its recycling facilities. All WEEE must be recycled and should not be placed in any of your household wheelie bins. Make sure you always recycle all your old electrical goods. Juicers.ie will take back WEEE on a one for one basis for example if you are buying a juicer will we take back your old juicer under WEEE free of charge.

Before arranging a collection please consider that millions of electrical items are thrown away every year. It is estimated that over half of them are still working or could easily be repaired. Therefore, if your product is in fully working order, consider giving it to a friend, local charity or some organisation you know of who would benefit from such a donation. Please contact us for more information.

Price Match Guarantee

If you find the same item you want to buy selling for less from another mainstream Irish or UK outlet (i.e. excluding membership clubs, market stalls, large outlet chains, duty free shops and online marketplaces such as eBay and Amazon) we will try match the price. Simply send us details of the offer and we will get back to you within 24hrs, Monday to Friday.

Secure Trading

All orders taken on our site are handled by a secure server which means that all your personal information is encrypted before it is sent and then only we can read it. You can verify the secure status of our server in a number of ways:

• By default most browsers put up an alert window advising you that you are about to enter a secure site.
• A closed padlock symbol will appear in the status bar of your browser, the address bar on your browser many also turn indicating that this is a secure website.
• The web address in the address bar will commence with https:// instead of http:// The additional 's' signifies secure.

The information you transmit is encrypted using 256 bit SSL (Secure Socket Layer) technology, currently the most sophisticated encryption method available for public use. Our secure server benefits from a Geo Trust SSL certificate which confirms the security of the system. Payments are processed securely through PayPal and Realex Payments. The confidentiality and security of your personal information is of paramount importance and we hope that the measures we have taken to protect it demonstrate this. If you have any concerns or questions please do not hesitate to contact us - we will be delighted to answer them for you. Please note that customer details are never released to third-parties under any circumstances.

Feedback & Complaints

We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of Juicers.ie, please contact us. We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days.

Links to other websites and services

This website may contain links to other websites which are not under the control of, nor maintained by Juicers.ie. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.

Force Majeure

Juicers.ie shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.
Accuracy of Information

This website may include unintentional inaccuracies or typographical errors, for which we apologise. Juicers.ie reserve the right to make changes in the products, prices and content described in this website at any time and without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.

Limitation of Liability

Juicers.ie shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the online shopping service is provided on an "as is" and "as available" basis.

Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.

Governing Law

This agreement between Juicers.ie and you shall be governed by and interpreted in accordance with Irish law, and Irish courts shall have jurisdiction to resolve any disputes.

All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our trade marks, names or logos or those of any third party.

We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this web site. The content of this website is and remains the intellectual property of Juicers.ie.